When navigating to the reporting portal, an error message is shown immediately:

"...The trust relationship between this workstation and the primary domain failed..."


The web portal cannot communicate with the server where the Mi-Token RADIUS Plugin is installed.


The reporting portal and the RADIUS Plugin may be installed in separate servers. The Reporting portal has no access to the RADIUS server.


  1. Verify that the RADIUS server is up and running.
  2. Verify that the RADIUS server AD/LDS instance network port has not changed or is not blocked. The default port is 5000.
  3. Verify that the Reporting portal and the RADIUS server can communicate (firewall rules, IP addresses, network configuration).